Online Casino Complaints
- Apr 27, 2016 So if you have a complaint with SlotJoint Casino please contact either the AskGamblers or ThePogg Casino Complaints Service. When gambling at any online casino, you might experience some issues. If that happens you are entitled to make a complaint with official government regulatory bodies which issue licences or an independent regulatory.
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- The two brick-and-mortar casinos, namely Resorts World Sentosa and Marina Bay Sands, are ranked among the top 10 best casinos in the world. Online gambling is also just as popular as anywhere in the world compared to Singapore casino. A recent survey in the UK showed that 17% of the country’s population gambles to win money as online players.
On This Page
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Introduction
Royal Ace Casino is an online betting site that opened its doors in 2009. The casino is owned and operated by The Ace Revenue Group, who also runs the casino's Planet 7, Silver Oak, Slot Madness, and Captain Jack. Punters who have played at Royal Ace Casino generally have a negative view of it due to the fact that the casino has excessively slow payment times and poor customer service. Because of this, we urge players to use caution when playing at Royal Ace Casino.
Casino Info
| 📌 Jurisdiction | Costa Rica |
| 💰 Min Deposit | $20 (Bitcoin)/$30 (Credit/Debit Cards) |
| 💸 Min Withdrawal | $100 |
| ⏱️ Cashout Time | Delayed payments |
| 🤑 Cashout Limit | $2,500 Weekly |
| 🎲 Games | 207 |
| 📱 Mobile | Android,iPhone,iPad,Other Mobile |
| 👍 Download available | Yes |
| 🔥 | Play Here |
Software Providers
Royal Ace Casino is powered by Realtime Gaming, which gives players the chance to play games through a downloadable piece of software as well as through a web-based platform.
Blackjack
Blackjack | Blackjack with Perfect Pairs | European Blackjack |
Royal Ace Blackjack (Realtime Gaming)Expand
| Game | BJ Pays | Soft 17 | Double | Re split aces | Surr-ender | Return | Total Decks | Live Game |
|---|---|---|---|---|---|---|---|---|
| Blackjack | 1.5 | Hit | Any 2 | No | No | 99.46% | 6 | No |
| Perfect Pairs Blackjack | 1.5 | Hit | Any 2 | No | No | 99.46% | 6 | No |
| Pontoon | 2.0 | Hit | Any 2 | Yes | No | 99.35% | 2 | No |
| Match Play 21 | 1.5 | Hit | Any 2 | Yes | Yes | 99.27% | 6 | No |
| Face Up 21 | 1.0 | Hit | 9 to 11 | No | No | 99.25% | 6 | No |
| Super 21 | 1.0 | Hit | Any 2 | No | Yes | 98.94% | 6 | No |
Video Poker
Jacks or Better | Sevens Wild | Aces & Eights |
All American | Bonus Deuces | Bonus Poker |
Deuces Wild | Double Bonus | Double Double Bonus |
Double Double Jackpot | Double Jackpot | European Slot Poker |
Pick 'em Poker | Joker Poker | Jacks or Better - 10 play |
Jacks or Better — 52 play | Jacks or Better - 100 play | Loose Deuces |
Mystery Bonus |
Royal Ace Video Poker (Realtime Gaming)
| Game | Power Poker | Multi-Play | Pay Table | Return | Live Game |
|---|---|---|---|---|---|
| Aces & Eights | - | Yes | 8-5-4-3-2-1 | 99.78% | No |
| Mystery Bonus | No | No | Varies | 99.69% | No |
| Double Jackpot | - | Yes | 160-80-80-40-20-8-5-4-3-2-1 | 99.63% | No |
| All American | - | Yes | 35-8-8-8-3-1-1 | 99.60% | No |
| Jacks or Better | - | Yes | 9-6 | 99.54% | No |
| Bonus Deuces Wild | - | Yes | 9-4-4-3-1-1 | 99.45% | No |
| Double Bonus | - | Yes | 45-10-7-5-3-1-1 | 99.37% | No |
| Double Double Jackpot | - | Yes | 160-160-160-80-50-9-6-5-3-1-1 | 99.36% | No |
| Sevens Wild (multi-play) | - | Yes | 25-15-10-5-3-2-2-1 | 99.16% | No |
| Sevens Wild | - | Yes | 25-15-10-5-3-2-2-1 | 99.16% | No |
| Pick 'Em Poker | - | Yes | 239.8-100-18-15-11-5-3-2 | 99.11% | No |
| Loose Deuces (multi-play) | - | Yes | 25-15-5-4-3-2-2-1 | 99.07% | No |
| Loose Deuces | - | Yes | 25-15-5-4-3-2-2-1 | 99.07% | No |
| Bonus Deuces Wild (multi-play) | - | Yes | 8-4-4-3-1-1 | 99.06% | No |
| Double Jackpot (multi-play) | - | Yes | 140-70-70-35-20-8-5-4-3-2-1 | 98.99% | No |
| Double Double Bonus | - | Yes | 400-50-9-6 | 98.98% | No |
| Double Double Bonus (multi-play) | - | Yes | 400-50-9-6 | 98.98% | No |
| Double Double Jackpot (multi-play) | - | Yes | 150-150-150-80-50-9-6-5-3-1-1 | 98.95% | No |
| Deuces Wild (multi-play) | - | Yes | 25-15-9-4-4-3-2-1 | 98.91% | No |
| Deuces Wild | - | Yes | 25-15-9-4-4-3-2-1 | 98.91% | No |
| Aces & Eights (multi-play) | - | Yes | 7-5-4-3-2-1 | 98.63% | No |
| Double Bonus (multi-play) | - | Yes | 40-10-7-5-3-1-1 | 98.57% | No |
| Joker Poker | - | Yes | 150-80-50-20-6-5-3-2-1-1 | 98.51% | No |
| Joker Poker (multi-play) | - | Yes | 150-80-50-20-6-5-3-2-1-1 | 98.51% | No |
| Bonus Poker Deluxe | - | Yes | 50-80-8-6-4 | 98.49% | No |
| All American (multi-play) | - | Yes | 30-8-8-8-3-1-1 | 98.49% | No |
| Bonus Poker Deluxe (multi-play) | - | Yes | 50-80-8-6-4 | 98.49% | No |
| Jacks or Better (multi-play) | - | Yes | 8-5 | 97.29% | No |
Other Games
Royal Ace is also home to 24 other games listed below:
Baccarat | Casino War | Caribbean Stud Poker |
Red Dog | American Roulette | New American Roulette |
European Roulette | French Roulette | Craps |
Let 'Em Ride | Pai Gow Poker | Vegas Three Card Rummy |
Sic Bo | Pontoon | Diamond Blackjack |
Hot Dice | Lucky 8's | Roaring Twenties Bingo |
Bonus Bingo | Caribbean Hold'em Poker | Face Up 21 |
Match Play 21 | Super 21 | Texas Hold 'Em Bonus Poker |
Tri Card Poker |
Depositing and Withdrawing when in the US
There’s nothing royal about this Ace, but you might feel like you’d have been better off to flush your money down the toilet while waiting for these withdrawals. According to LCB:
Players are advised to use an extreme caution upon deciding to play here. Royal Ace and sister casinos are known for extremely slow payments and poor customer support. They tend to pay the players, however payments are usually issued after a month+ , which is unacceptable business practice.
They’ll pay when they darn well feel like it.
Banking options at Royal Ace
| Banking option | Deposit | Withdrawal | |
|---|---|---|---|
| NETELLER | |||
| American Express | |||
| Bank Wire Transfer | |||
| Check/Cheque | |||
| MasterCard Credit | |||
| Discover | |||
| Players Rewards Card | |||
| Bitcoin | |||
Slots
Football Frenzy | High Fashion | Jumping Beans |
Megasaur | Naughty or Nice Spring Break | Shark School |
There are many slots available for play at Royal Ace Casino, with dozens of video slots and a few classic slots able for punters to spin the reels on. There are also progressive jackpots available to be won, although any money won from the casino will likely take a very long time to reach your personal bank account.
Comp Point Program
Prism Casino awards 1 comp point for every $10 wagered in the casino, and 100 points can be redeemed for $1 cash in the casino.
Bonuses
Below is the 1 bonus available at Royal Ace.
Below is a list of promotions currently being offered at Prism Casino.
Sign Up Bonus
A 200% Sign Up bonus and a wagering requirement of 30x(b&d) on Slots and Parlor Games.
Percentage play-through by game:
- 7.5% for Baccarat and Casino War.
- 15% for American Roulette and Other Roulette.
- 37.5% for Poker Games and Sicbo.
- 50% for Classic Blackjack, Other Blackjack and Video Poker.
- 100% for Slots and Parlor Games.
Note: New Customer Offer. T&C’s Apply. 18+. Max cashout: 10xdeposit amount.
License Information
Royal Ace is licensed to conduct gaming operations through the jurisdictions of Costa Rica.Countries not supported
Royal Ace does not accept players from the following countries: Afghanistan, Albania, Armenia, Netherlands Antilles, Angola, Australia, Bosnia And Herzegovina, Bangladesh, Burkina Faso, Bulgaria, Burundi, Benin, Brunei Darussalam, Brazil, Bhutan, Botswana, Belarus, Belize, DRC, Central African Republic, Congo, Cote D Ivoire, Cook Islands, Cameroon, Colombia, Costa Rica, Cuba, Cape Verde, Czech Republic, Djibouti, Dominica, Dominican Republic, Algeria, Ecuador, Western Sahara, Eritrea, Ethiopia, Finland, Fiji, France, Gabon, Grenada, French Guiana, Alderney, Ghana, Gibraltar, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Guatemala, Guinea-bissau, Guyana, Honduras, Haiti, Indonesia, Israel, Isle Of Man, India, Iraq, Iran, Islamic Republic Of, Jersey, Jamaica, Jordan, Kahnawake, Kenya, Kyrgyzstan, Cambodia, Comoros, Chosŏn Minjujuŭi Inmin Konghwaguk, Kuwait, Lao Peoples Democratic Republic, Lebanon, Sri Lanka, Liberia, Lesotho, Libyan Arab Jamahiriya, Morocco, Moldova, Republic Of, Mali, Myanmar, Mongolia, Mauritania, Malawi, Mozambique, Niger, Nigeria, Nicaragua, Nepal, Nauru, Oman, French Polynesia, Papua New Guinea, Philippines, Pakistan, Palestine, Romania, Rwanda, Sudan, Sierra Leone, Senegal, Somalia, Sao Tome And Principe, El Salvador, Syrian Arab Republic, Swaziland, Chad, French Southern Territories, Togo, Tajikistan, East Timor, Turkmenistan, Tuvalu, Tanzania, Uganda, Venezuela, VG, Samoa, No license, Yemen, Zambia, and Zimbabwe.
Player Issues
Players at Prism Casino complain of extremely slow payments that can take over a month to be processed. This, and combined with poor customer service make Prism Casino a subpar betting site, and we urge players to use caution should they decide to play at Prism Casino.
More informationWizard Endorsement Status
Royal Ace has not earned endorsement from the Wizard of Odds.
Players can leave any kind of complaints about any casino from our list here. You already know we value nothing more than feedback. Feedback is the foundation of any kind of evolution.
Now, this page is dedicated to customer complaints. Most companies try to avoid this part of business pretty much in the same way as people avoid taking out the rubbish. We know what happens, however, when you bury rubbish under the rug, which is why we aim to deal with issues sooner rather than later, ideally before they even come up. Like the man said: 'Prevention is a thousand times better than treatment'.
What Is This All About?
Whatever it is you are truly after, be it entertainment, profit, connections, a feeling or belonging, or enlightenment (whatever!), we think you are resourceful and independent enough to go out there and get it. After all, you wouldn't be here, reading up on the best online gambling resource out there if you weren't in the top 1%. However, we do know that what people hate the most is when some stupid technical thing or a conflict of interest distracts you from your goal. There’s nothing worse than going somewhere fast and then finding out you’re stuck because of something going wrong that shouldn’t.
We have created a complaints page with exactly that in mind. Your path to your goal should be as quick, clean, and clear as humanly possible. That is why we are here to get all the thorns out so you can enjoy the roses. Leave all your baggage with us (we are kind of like glorified butlers, in a sense), and set on your journey without distractions. The complaints that are left here will be moderated. We do ask that you state everything clearly and concisely so that we don’t have to take up additional time by contacting you only to fill in the gaps.
Why Choose This Way?
We believe firmly that good customer service is based on representative quantifiable data. Don't you? The assumption is the mother of all mistakes, right? There are very complex and industrious systems for measuring company ’performance, true. Still, we believe there is no more efficient and straightforward way of adapting and evolving than getting direct input from clients. By basing the lists we have on customer opinion we are able to reflect the consumer response and keep in touch with the ever-changing reality in the quickest way possible. The problem with the traditional instruments used for measuring public satisfaction is that, while they are very efficient, they still are based mostly on hypothetical and predicted values, which means they are bound to fail sooner or later. Because we work with genuine customer opinions, we are able to get ahead of the competition by quickly making sure that whatever chinks in our armor appear are closed on the spot. Go ahead and visit our page to make sure we do genuinely respond to every complaint that is recorded.
So why do we think it’s so important to deal with complaints on time? Here are the three whales of 21st-century customer complaint handling procedure in the business world.
They Help Us Educate Our Affiliates
We think it’s great that people complain. After all, they are just trying to make the world a better place. Honest, we’re not really sure why complaints are met with such hostility by most companies. We think that they are vital in identifying major areas of improvement. Getting complaints means that not only can one area be improved in a casino's structure, but also they can make conclusions about why what hasn't worked hasn't worked, and maybe‘ take another look at their strategy. That can prevent major mistakes happening in the future, which can save them millions. Thanks!
They Help Us Get Good Reviews
If we can turn negative reviews into positive (and negative reviews are a very dangerous thing), we are delighted. That means that we, and the casinos we work with, can extend our areas of influence by that one customer. Not only does that in bringing more revenue if you multiply a number of customers by their contribution, but also we like to think we are making history by recording client experience improvements and making the world a better place by helping people get a kick out of something that previously made them angry.
They Improve Brand Recognition
Online Casino Complaints Australia
Reputation means everything. Everyone knows everyone in the global gaming community. 94% of start-ups go bankrupt in the first 10 years of getting off the ground. The reasons for that are many: ineffectiveness, bad thinking, inexperience…but we would say that a lion’s share of people’s trouble is bad rep, which spreads pretty much like a viral video. Empires can come down in a matter of hours. That’s why it’s so important to stay on top, up to date, and tuned in at all times.
How It Works
Online Casino Complaints Uk
After a complaint is submitted, the website admin and the casino rep get an indication. If the casino does not resolve the complaint within 100 hours, the complaint gets labeled “unsolved”, and becomes visible to anyone visiting the site. Casino that has the greatest number of unresolved complaints goes down to the bottom of the list and risks getting blacklisted. So you see we have actually implemented a system that makes it possible to keep track of all the casinos that genuinely provide a good service - and that is based on your reviews.